I dealt with the Seward location for my services, and I had no problems whatsoever with the therapist or front desk staff. The organization's billing practices & staff, out of Anchorage, account for my low rating of professionalism. Each appointment I attended, I paid whatever amount I was asked to pay out-of-pocket. After my services ended & my claims were processed by my insurance company, I found that I was overbilled by $537.57. For three weeks now, I've been trying to get my refund from the billing office. There are excuses and delays, which do not seem reasonable to me. After phoning 4X, emailing 1X and appealing to the Seward location for advocacy help, I still do not have a confirmation from the organization when I will receive my refund. Also, I was informed that their policy is to refund the consumer any monies due, 90 days after the last insurance payment. Due to the excessive overbilling and difficulties in receiving my refund, I have decided not to do business with the organization in the future.