After conducting an extensive search to find a good snow removal company, I thought I had found a great one at a reasonable price (or so I thought). Our initial conversations over the phone and email were extensive as we discussed details regarding a four month contract. John, the owner, would provide different prices at different times. I should have taken this as a sign to run! I stood with this company for whatever reason. When I spoke with him, he was uneasy and lacked professionalism.After the contacts were signed and snow began to fall, John became the most difficult person to reach. Emailed, text, and called on numerous occasions before I even received a poor response. His reviews on Yelp provided me some insight, but his HomeAdvisor reviews fared much better. Needless to say, his Yelp reviews are accurate. When the job was done, it was poor (not all of the now was cleared, not enough salt was laid, staircases were not cleared, and much of the snow had turned to ice! During larger snowfalls, good luck reaching this guy. I would call, reach his voicemail, and it would be full. And his helpers, Clyde, fared no better. They use a residential snow blower and tried to remove snow from a four building parking lot. Please save yourself some money and pay for a real company that will actually provide customer service.