More than disgusted with this greedy company. If you do layaways with this company. ...buyer be warned....anything on your layaway that you try to take back is tracked! Then you will be denied any returns. I sent the company ALL my receipts to show them everything had been paid for either with cash or debit, and they never sent a response. So this stupid RAR system they have in place is gonna hurt their business once people experience this horrible customer service problem. I was on the phone for almost 2 hours with corporate only to get hung up on and no phone call back. I will be going to BBB also. As I still have ALL my receipts. Never have I been treated so poorly with a company, even though my receipts clearly showed everything was paid for. BAD BUSINESS TOYSRUS. Really disappointed since I have done so much business here, not anymore!

It has never been a time I called this toysrus and someone picked up the phone..... I know at time a job might get busy but the associates never pick up... at least pick up and say hold on, pizza hut can do it, so can toysrus!.............................

I live an hour from the store and have called them twice to check on a toy. I was on hold for 20 minutes each time just for them to pick up the phone and hang it up on me!!! SO RUDE! Why drive an hour when they may not have what I'm looking for? That is why they have a store phone which they can't seem to operate properly!