I'm really sad to say I bought a car here. It's been 8.5 months and my car has been in the shop 7 times. Not one person has apologized for the crap car they sold me and the lies that came with it.

Most recently, their service department screwed up an oil change, costing me 3 hours of sitting in the lobby, clueless as to what was taking so long because not one person came out to tell me what was going on. When they finally were finished, they told me they fixed their mistake for free, almost like they were expecting a "thank you".

My biggest complaint - besides the fact they sold me a lemon - they conned me into paying for the extended warranty plan. However, since they sold me this lemon and it's had to be serviced a lot, I've ran into the issue of they are never able to get me seen in a timely manner. Always a 8-10 day wait, and always coupled with a "It's not safe to drive so you need to get it towed to us and let it sit here until we get a chance to fix it!'

Basically, their motto ought to be - "We'll sell you two cars AND a service plan so when the one car breaks down, you can have another to drive while we keep it for a month!"

WORST SERVICE. WORST SALES. WORST PERSON-ABILITY.

Seriously people... would you treat your wives and daughters the same way?!

The service and business at this dealership is awful. All it is is just a waste of time and mostly money. They kept on screwing up on their part. Not worth it

Pretty upset with the service here.

First of all I want to say, My car salesman was great (Bobby), and he really went above and beyond to help us find what we need and to make it work for us.



What I'm angry about is the service with the financial team! Our first month of owning the car went by and we knew our first car payment was due in a few days. Nothing came in the mail. So we called our loan company to be informed that our loan was canceled because Spradley Barr never sent in our paperwork! We had to go in and resign all the papers and provide more documentation. My husband spoke to the general manager to clarify what we needed to bring and the manager said 'nothing.' Later, our finance man says we both need our most recent paystubs. Off we go to hand that in. Days later and we get a call that they now need our proof of address. Another trip to the dealership.



I get a phone call being lectured about needing to call the loan company for an interview asap (we had only JUST been informed we needed to do this). Yes I know this but I am at work and I shouldn't even be on the phone when i was! He actually said to me that "you do have something called a break." Actually pal, no I don't. We're understaffed and I don't get to take my breaks at the moment. I was going to call the loan company when I got off work later, I don't need you calling me up and being smart about it when I'm not the one who didn't get the paperwork done to begin with! Very very upset with the way I was spoken to, and very upset at having been messed about like this when my husband and I don't have much free time at the moment.



Really mixed feelings. Love the car, love our salesman and the rate we were given. But worried if we should ever get another vehicle here again our paperwork will get all screwed up again.