I own a v20 breadmaker which I disassembled in order to replace the belts. This facility has the belts but refuses to sell them to me because of alleged consumer liability issues. I have already disassembled the machine. My only alternative is 2 way shipping costs of over $100 plus cost of service! This is an unethical business practice and I would advise staying away from any of their pricey products behind which they do not stand with professional responsible customer support.