Everyone that works there is so nice and knowledgeable. The doctors bedside manner is fantastic. They do not make you feel like you are an idiot for bringing your child in. Each time have been there the doctors have taken the time to make my child feel at ease and their willingness to explain all that is going on with an injury is very appreciated for the parent. The waiting room has a resort feel-very comforting. Also, the wait time has never been very long at all. With my kids and the way they have a tendency toward injury, am so glad that the Highlands Ranch area finally has an Urgent Care of this caliber.