I am providing 2 stars and hesitant at that. I dropped my luggage bag off for a zipper repair. I was told it was going to be 30 days, I wasn't super impressed, but not in a hurry . My promised pick up date was for 3/16/2018, but I went to the store a day later 3/17/2018 and my bag was not done and it wasn't even at the store, the seamstress had taken it to her home. Long story short my bag was ready for pick up on 3/21/2018. The zipper was repaired and it looks good, but I am hesitant about using this company again. Oh, and I was asked to pay UP FRONT before the items was repaired, but I am glad to finally have my bag now. MAKE SURE YOU KEEP YOUR RECEIPT IN CASE THEY TRY AND CHARGE YOU AGAIN.