The people at Bill's are fantastic: friendly, straight forward, and gave me a great deal on a FlowMaster exhaust system! Going back if necessary :')

While these guys might be OK for radiators and mufflers, they are incompetent at installing brake controllers and weight distributing hitches.



Last April I purchased a used Casita trailer in Texas. I wanted to use a WDH to tow it. Casita said they use the Curt Model 17000 WDH. I contacted Bill's Radiator and Muffler in Plano, TX and they said they could install the WDH and brake controller, both Curt products. Two days before arriving, I phoned to make sure the correct items would be ready for installation.

When I arrived, they had a 1000 lb toungue weight WHD and not the 600 lb WDH. They told me it did not matter, it could handle up 1000 lb. I refused to let them install the hitch and insisted they get Model 17000. Reluctantly, they agreed but insisted on installing the brake controller that day. I let them. What a mistake. I should have gone to a shop that knew what they were doing.

Many mistakes were made:

1) The trailer was never tested with the brake controller to establish correct settings. Later, after reading the controller instruction material, I followed the procedure to find set the controller correctly. As they set the controller, it was locking up the trailer brakes when stopping from a speed of 25 mph.

2) They did not give me the controller printed material. I had to ask for it.

3) Plans and drawings faxed by Casita required welding 2 pieces of channel onto the frame to weld the hookup brackets onto. They only welded 1 piece of channel. This caused the hookups to hit against the propane tanks and not go up all the way.

3) The hookups were cut off so they would go up, but they still hit the propane tanks. Leaving Texas, I stopped at a welding shop and had the hooks sawed off so they would not hit the propane tanks.

4) The hookups were not welded an equal distance from the front of the hitch. They were off by 1/2 inch so one chain does not pull up vertically.

5) The plate onto which the hitch ball is mounted was not installed horizontally and needs to be fixed.

6) They mangled one of the clips and the rivet holding a round spring bar. When leaving a gas station, the round bar fell out. Fortunately, I was not on the highway at the time.



I am taking my tow vehicle, trailer, and WDH to a local installer who I trust. Hopefully, he can correct the mistakes so that I have a WDH that works and is safe.